Courier Companies and the Honeymoon Stage
7 Things You Need to Know
7 Things You Need to Know about the Honeymoon Stage
Some courier companies will service a new customer to death in the first few months of their business relationship, but once they feel that they are secure with that customer, they begin to take the "partnership" for granted and start providing shoddy service.
If you feel that your express courier is leaving you with a rotten bill of goods once they've gotten to know you well, then you are not alone.
Read on to learn how you can keep the honeymoon stage alive, or find a way to exit what has become a dead marriage with your courier companies.
Courier Companies: When the Honeymoon is Over
You may feel that you were once the prize, but you are now despised.
Once the honeymoon period is over, you may realize that your courier is slow to pick up or slow to deliver your goods.
1. They may fall into a false sense of a self-assured position, or they simply don't care; once they have your account, they don't believe that you will "file for divorce" and part ways.
2. This bad service attitude can also occur once the freight carrier finds that they aren't receiving as much work as they had thought they would. The sad truth is that some drivers and couriers become aloof to customers when they do not feel that they are making much money from them.
3. Courier companies with integrity treat all of their customers alike regardless of what they spend; all should receive the utmost respect and consistent level of professional service while demonstrating that they are happy to be there. They should be sincerely thankful for the opportunity to serve you regardless of the amount of business you're giving them.
How Not to be Just Another Pretty Face
Now that you know some of the problems to watch for, how can you ensure that you won't become just another pretty face? Truthfully, there is no perfect guarantee that courier companies won't drop the ball, but there are some steps you can take to remedy a deteriorating situation including:
1. Contact your courier to let them know that you are dissatisfied with their service. Few people ever voice their displeasure to the source for any type of service company.
2. Keep track of problems including if a driver has been rude or if the company has been displaying a pattern of showing up late or holding back on deliveries. That's your cue to look for a new partner.
3. If you convey to your new express courier that you that you plan on holding them to their initial service and rate agreements -- be it by contract or otherwise -- then you are less likely to be disappointed later on. If they don't agree to your terms in advance, then move on to another service provider who will.